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IT Support Links

Lon Phillips Enterprises

The ultimate list of IT support links

Product reviews, IT news, editorial columns, how-to guides, and such
Programming, Web development, scripts, and such
Downloads, utilities, drivers, and such
Manufacturer support
Training and certification
Antivirus, spam and security
General technology
Additional resources

Version 3.0
March 14, 2005 By Kyu Rhee, Jeff Dray, and Bill Detwiler Updated by Becky Roberts
These are the links no IT support professional should be without. Although this list is by no means a complete inventory of IT Web sites, it’s a good place to start when looking for drivers, updates, patches, or troubleshooting information. If your favorite IT support site isn't listed here, please e-mail us and we’ll include it in our next update.

Product reviews, IT news, editorial columns, how-to guides, and such

CNET.com
CNET offers comprehensive product reviews and pricing information. Find out who sells that new monitor your CEO wants at the lowest price.

Computer Hope
This site offers free support to everyone on a fairly wide range of computer issues, including hardware, software, basic troubleshooting, and drivers. It’s also a useful place to find links to other support sites.

Hardware Extreme
This site is geared toward serious IT hobbyists and gamers, but it has plenty of hardware reviews.

HardwareCentral
This site offers hardware information, including reviews, editorials, buying guides, and more.

PC Magazine
At “The Independent Guide to Technology,” you’ll find reviews, downloads, solutions, and news of the latest PC hardware and software. Participate in peer discussions.

ReviewFinder
A community-run blog, ReviewFinder lets you register and add your own links to reviews for audio-video devices, computers, gadgets, games, photography, and telecommunications.

Slashdot
Slashdot offers a one-stop shop for all things open source, including articles, discussions, and journals.

SharkyExtreme.com
Although this site is aimed at the PC enthusiast/gamer, it has lots for the PC professional, including hardware reviews, weekly CPU and RAM price updates, and handy hardware buying guides.

The Register
The Register is a British site that carries up-to-the-minute news of developments in the IT world, interspersed with some great humor, especially BOFH.

Tom's Hardware Guide
This site is a great source for reviews and guides about the latest computer hardware.

ZDNet
ZDNet offers anything and everything for the IT professional, including technology news, product reviews, and IT commentary.

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Programming, Web development, scripts, and such

4GuysFromRolla.com
If you're looking for the most current information on ASP, this Web site is for you.

Apple Developer Connection
This is Apple’s primary resource for developers, including forums, downloads, a reference library, and an area for developer support.

Builder.com
Created by developers, for developers, Builder.com brings software developers real-world perspective on topics from programming to architecture to management.

HotScripts.com
This site is geared toward Web masters and programmers. It compiles Web programming-related information on topics such as ASP, C, Java, XML, PHP, and Perl.

jGuru.com
On jGuru.com, you'll find forums, articles, FAQs, and more, all focused on Java.

O'Reilly Perl.com
Perl, Perl, Perl, and nothing but Perl. If you're a Perl programmer, this site should be on your Favorites list.

Programmers Heaven
Although this site is mainly a link database to other sites, it compiles links to some of the most useful programming and development sites on the Web.

ScriptSearch.com
This is another great resource for programmers and developers, with information on various languages and technologies, including ASP, C, CFML, PHP, XML, Visual Basic, and Java.

WebDeveloper.com
This site offers forums and articles relating to most aspects of Web development and scripting, including ASP, Java, Perl, and PHP.

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Downloads, utilities, drivers, and such

Bootdisk.com
When was the last time you needed a Windows 95 boot disk but didn't have a Windows 95 machine lying around? Bootdisk.com offers tips, tweaks, files, boot disks, instructions, utilities, links, patches, and updates for advanced DOS and Windows users.

BovisTech
This site is a good resource for boot disks, drivers, Windows/DOS utilities, Config.sys files, and the like.

CPU Planet
This is a fat source of information about AMD CPUs.

Download.com
This handy site from CNET offers access to more than 20,000 Windows, Macintosh, DOS, Linux, Palm OS, Windows CE, and BeOS software downloads.

Driverguide
Need a driver? This site seldom fails to deliver a driver for anything you may encounter in the field.

Driverzone.com
Go here to find drivers for everything from printers and scanners to video cards and modems. Also look here for reviews, utilities, component manufacturer information and guides.

Eventid.net
Numerous event or error messages occur when you are troubleshooting systems, but what do they mean? Look here for guidance.

PC Drivers HeadQuarters
This site provides links to device manufacturer Web sites and prides itself on locating the latest drivers for your computer.

Softpedia
This extremely well-organized encyclopedia of software is constantly updated with drivers, games, Windows- and Mac-specific utilities, and software.

Sysinternals
At Sysinternals, you’ll find advanced utilities, technical information, and source code for all versions of windows.

The Tech Spot
The Tech Spot offers game downloads, OS updates, device drivers, and miscellaneous utilities.

Tucows
This is a useful site for finding downloads of full programs, utilities, games, and mail clients. All software is rated in cows.

Virtual Dr
Wide-ranging discussion groups on this site offer help and advice, as techies of all kinds share their knowledge and problems.

WinDrivers
Go here to locate hard-to-find drivers. The site also offers antivirus updates and security patches.

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Manufacturer support

Acer Product Support
Whether you have a laptop, desktop, server, projector, or a screen from Acer, you can use this site to obtain the latest drivers and product information.

Alienware
Add this link to your Favorites if you support any Alienware product.

Apple
Find product support for all things Apple: Macs, iPod, iSight, PowerMacs, MacOS, applications, and server products.

Compaq and Hewlett-Packard Support
If you support Compaq or Hewlett-Packard equipment, this link is a must-have on your Favorites list.

Dell Support
This is an essential location for those who support Dell equipment.

Gateway Support
Here’s your best source of Gateway-specific information.

Intel
Need troubleshooting or upgrade advice for an Intel product? This is the place to start.

MicronPC Technical Support
Whether you're looking for information on a Millennia, ClientPro, or GoBook system, Micron's technical support site has the info you need.

Microsoft Knowledge Base
This is the best place to start you’re search when troubleshooting a Microsoft product.

Microsoft Windows
Go here to find Microsoft's official site for all things Windows related.

Toshiba product support
Looking for drivers for your Toshiba equipment? Choose your regional site from the global home page and select your model from the list.

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Training and certification

Brainbench
You'll find tons of online certifications for a variety of IT and business topics, including Windows, general help desk support, network technical support, Java, C, and Visual Basic to name just a few. A fee is required for some tests.

CramSession
This site offers a plethora of certification information, including downloadable study guides and online sample tests.

ExamCram.com
If you're looking for IT certification study material, this site is for you. ExamCram 2 has study guides, practice tests, and personal trainers for MCSE, CompTIA, and Cisco certifications.

InformIT
Check out this wealth of guides and articles for the IT professional.

Lotus Certification
This site is the IBM Lotus home for certification information.

MCSEBraindumps.com
This is a great site offering information on Windows 2003 MCSE, CompTIA, and Novell certifications.

Solarisprep
Solarisprep is your online stop for Solaris training.

TESTFREE
Check out the online practice exams for many MCSE and CNE certifications on this site.

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Antivirus, spam and security

Astalavista Group
Don't let hackers, crackers, phone phreaks, or script kiddies catch you off guard. Find the latest news from the IT underground on this site.

CERT Coordination Center
This is Carnegie Mellon Software Engineering Institute’s center for Internet security expertise.

Church of the Swimming Elephant
This Web site focuses on a variety of IT security issues, offering virus information, bug fixes, tools, and a whole lot more.

Drizzle.com
This is the unofficial guide to wireless security issues—a fascinating page and a great starting point for exploring this topic.

Spam Abuse
This site has been helping the public fight spam since 1996. A good place to go to learn how to most effectively protect your organization from this menace.

Spywareinfo.com
Learn how to protect your users from the growing threat of spyware and stay informed about the latest threats and techniques for averting them.

Symantec Antivirus Research Center
This site is essential for users of Norton Antivirus software. In fact, even if you don't use Norton Antivirus, it's one of best sources of virus information on the Web.

Vmyths.com
Want to know if the latest virus scare is real? Vmyths.com offers straightforward info about computer virus myths, hoaxes, and urban legends.

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General technology

AllExperts.com
This Web site allows you to ask questions of IT experts who have experience in a variety of IT disciplines, including hardware, software, operating systems, and programming.

HowStuffWorks
Go here to find detailed descriptions of how mechanical devices work, how holidays developed, how the human body works, and much more.

Whatis.com
If you need a quick definition of an IT acronym, file extension, or term, this is the site to use. It's easy, quick, and accurate.

Note 1: TechRepublic, Builder.com, ZDNet, and Download.com are part of the CNET family of Web sites dedicated to educating and empowering those in the IT field.
Note 2: Although many of the Web sites mentioned above are free, some require you to sign up for an account before you can use their services. This normally requires you to provide the site with an e-mail address. Some sites also allow you free access to only a limited amount of information but require you to pay a fee for total access.
Becky Roberts has worked as a database developer for the British aerospace industry, a mainframe programmer for a ceramics manufacturer, an applications developer for an employment agency, and an IT-do-everything person for international management consultants. She’s currently playing with the networks in a chemical plant in Texas. Becky is an avid mountain biker and rock climber; she lives in inner-city Houston with too many pets, including four cats, three ferrets, and two teenagers.

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Additional resources

• Sign up for our Desktops NetNote, delivered Mondays, Tuesdays, and Fridays
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• “Extend equipment life with this PC cleaning checklist” (TechRepublic download)
• Software installation checklist (TechRepublic download)
• Laptop checkout tool (TechRepublic download)

Version history
Version: 3.0
Published: March 14, 2005
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